Joe took care of us personally. He's a friendly, very knowledgable, and just plain nice guy. We had him opticoat our new Tesla Model S. This is the first car we've ever had that was really worth it to keep looking in top shape so we didn't know the first thing about caring for a car's exterior. He took about an hour when we picked the car up explaining to us how to wash it correctly, and how to keep it touched up, and mostly what NOT to do (like drawing Tesla logos in the dust on the car. He was really nice about this!! He's a real car detailing enthusiast, and is totally concentrating on customer care.