Very courteous, profession, respectful and very approachable. They took my car in the morning, offered a ride afterwards, called me in the morning with the evaluation of causes of the symptoms. I had sent them my list of issues prior to the appointment to help them best judge the time needed to keep the car, and when I was able to give them a little more time, they finished earlier then expected. They not only repaired my car but cleaned the windows and vacuumed the floors. The car looks and feels brand new. It feels even better and more fun to drive!