Took our 2010 Mercedes GLK here recently for the first time. Service was great and my service rep Tara was great as well! They recommended a bunch of maintenance items, given we hadn’t serviced the car for 2 years (barely driven), but it is an old car with high mileage so wasn’t surprised. I accepted some and deferred others, and liked how they didn’t pressure me to get things done. I also appreciated how complete they were in their diagnosis of maintenance issues to be aware of and the detail they provided. Overall great experience and would recommend them!