I'm luckier than most, I guess. After owning my X3 for 55k miles, this week was the first time it needed to see the inside of an auto repair shop. I picked OM after shopping around the Lamorinda area via phone, & chose them because they were the most responsive, knowledgeable, and friendly of all the folks I spoke with.The one wheel brake job turned into two, (by no fault of theirs), and they handled my sputtering, short lived contempt for my car with grace. They were able to get the car turned around quickly at a fair price. Having an onsite rental shop made the repair easy on my schedule as well.I'm sure I'll see them again, (the car's a BMW for gosh sakes), and while seeing the inside of a repair shop ranks up there with seeing the dentist, at least these guys are friendly & do great work.